Frequently Asked Questions
Everything you need to know about your Mavi shopping experience.
What is your standard shipping policy?
We offer free standard shipping on all orders over $100. For orders below this amount, a flat rate shipping fee applies. Standard delivery typically takes 3-5 business days depending on your location.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Can I track my order in real-time?
Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress until it reaches your door.
Are your products sustainably made?
Mavi is committed to sustainability. Many of our collections feature organic cotton, recycled materials, and water-saving production techniques to reduce our environmental footprint.